Privacy Policy
Hoboken Candle (“Hoboken Candle,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.itshobokencandle.com, place an order, contact us, or interact with us in connection with our products and services, including our direct-to-consumer and wholesale business.
By using our website, you acknowledge that you have had the opportunity to review this Privacy Policy.
Information We Collect
We may collect the following categories of personal information, depending on how you interact with us.
Information you provide directly
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Contact information, such as your name, email address, telephone number, billing address, and shipping address.
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Order information, including products purchased, order history, quantities, transaction details, and delivery information.
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Wholesale business information, such as business name, business contact details, and information necessary to manage wholesale inquiries and relationships.
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Customer account information, such as account credentials and information associated with your account, if you create one.
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Communications you send to us, including questions, feedback, and customer service requests.
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Marketing preferences and subscription status, if you choose to receive marketing communications.
Payment information
When you make a purchase, payment information may be processed by our payment service providers. We do not intend to collect or store full payment card details directly unless expressly disclosed. The information we receive may include transaction records, payment status, and limited payment details necessary to manage your order.
Information collected automatically
When you visit our website, certain information may be collected automatically, depending on the website features and technologies in use. This may include your IP address, browser type, device information, pages visited, referring website, and information about how you interact with our website.
We may also use cookies and similar technologies for website functionality, analytics, and other purposes, depending on your settings and the services enabled on our website.
How We Use Your Information
We may use personal information for the following purposes:
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To process, fulfill, ship, and manage purchases.
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To communicate with you about orders, deliveries, returns, and customer service requests.
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To respond to wholesale inquiries and manage business-to-business relationships.
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To create and administer customer accounts, where available.
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To operate, maintain, troubleshoot, and improve our website.
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To understand website usage and evaluate the performance of our products and services.
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To send marketing communications if you choose to subscribe, subject to applicable law.
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To maintain business records, prevent fraud, protect our business, and enforce our terms and policies.
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To comply with applicable legal obligations and respond to lawful requests.
We will use personal information for purposes consistent with this Privacy Policy and applicable law.
Cookies & Similar Technology
Our website may use cookies, pixels, and similar technologies to support essential website functions, remember preferences, measure website performance, and understand visitor interactions.
The specific cookies and technologies used will depend on our Wix website configuration and any third-party tools we enable.
You may be able to manage cookies through your browser settings and, where available, our website's cookie preference controls. Disabling certain cookies may affect website functionality.
Where required by law, we will obtain consent before using cookies or similar technologies that require consent.
How We Share Personal Information
We do not sell personal information. We may disclose personal information to the following categories of recipients when necessary for the purposes described in this Privacy Policy:
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Website hosting and technology providers: Including Wix and providers that support website functionality.
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Payment processors: To process transactions and payments.
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Shipping and fulfillment providers: To deliver orders and manage shipping.
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Business service providers: Such as customer support, website analytics, email marketing, and other operational services, if used.
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Professional advisers: Such as attorneys, accountants, and other advisers when reasonably necessary.
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Authorities and other parties: When required by law or when reasonably necessary to protect our rights, customers, property, or business.
We may also disclose information in connection with a merger, acquisition, financing, sale of assets, or similar business transaction, subject to applicable law.
Some privacy laws define “sale” or “sharing” broadly to include certain advertising-related disclosures even when no money changes hands. Our actual practices and any applicable legal obligations should be evaluated accordingly.
Email & Text Message Marketing
You may unsubscribe from marketing emails by using the unsubscribe link included in the message. If we offer marketing text messages, you will be provided with appropriate instructions to opt out.
Opting out of marketing communications will not prevent us from sending necessary transactional or service-related messages, such as order confirmations or shipping updates.
We will obtain any consent required by applicable law before sending marketing communications.
Data Retention
e retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining business records, resolving disputes, enforcing agreements, and complying with legal obligations.
Retention periods may vary depending on the type of information and the circumstances in which it was collected. When personal information is no longer needed, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable law.
How We Protect Your Information
We use reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security.
Your Privacy Rights
Depending on your state of residence and applicable law, you may have rights regarding your personal information, including the right to:
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Request access to certain personal information we hold about you.
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Request correction of inaccurate personal information.
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Request deletion of certain personal information.
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Obtain a copy of certain personal information in a portable format.
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Opt out of certain sales, targeted advertising, or profiling activities, where applicable.
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Withdraw consent where processing is based on consent.
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Appeal certain decisions concerning a privacy rights request, where required by law.
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These rights are subject to applicable legal requirements and exceptions. We will not unlawfully discriminate against you for exercising any privacy rights available to you.
To submit a privacy request, contact us using the contact information provided in Section 12. We may need to verify your identity before fulfilling a request.
If we cannot fulfill a request, we will explain the reason and any available appeal process when required by law.
Children's Privacy
Our website is not intended to be directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13 without the consent required by law.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
Third Party Websites & Services
Our website may contain links to third-party websites, platforms, or services. Those third parties may collect and process personal information under their own privacy policies.
We are not responsible for the privacy practices of third-party websites or services that we do not control. We encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or legal obligations.
When we make changes, we will update the “Last Updated” date above. If a change requires additional notice or consent under applicable law, we will take the steps required by law.
We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Business: Hoboken Candle
Website: www.itshobokencandle.com
Privacy Contact Email: info@itshobokencandle.com