Terms & Conditions

Welcome to Hoboken Candle! These Terms and Conditions (“Terms”) govern your access to and use of www.itshobokencandle.com (the “Website”) and your purchases of products from Hoboken Candle (“Hoboken Candle,” “we,” “us,” or “our”).

By accessing our Website or placing an order, you agree to these Terms. If you do not agree, please do not use the Website.

About Hoboken Candle

Hoboken Candle offers candles and related products for individual customers and wholesale buyers.

For questions about these Terms, orders, or our products, please contact us using the information provided in Section 13.

Products & Product Descriptions

We make reasonable efforts to display our products, descriptions, photographs, colors, sizes, scents, and other details accurately.

Because candles may be handmade or produced in batches, minor variations in color, appearance, finish, or fragrance may occur. Product photographs may also appear differently depending on your device or screen settings.

We reserve the right to update product descriptions, discontinue products, or limit quantities when appropriate, subject to applicable law and any existing order obligations.

Orders & Order Acceptance

Placing an order through our Website constitutes an offer to purchase the selected products.

After you place an order, you may receive an order confirmation email. An automated confirmation does not necessarily mean that an order has been finally accepted or shipped.

We reserve the right to decline or cancel an order where permitted by law, including in cases of suspected fraud, unauthorized transactions, pricing or listing errors, or product unavailability.

If we cancel an order after payment has been collected, we will arrange an appropriate refund for the canceled items.

Please ensure that your contact, billing, and shipping information is accurate when placing an order.

Prices & Payments

All prices are displayed in the currency indicated on the Website. Prices and product availability may change without notice, but changes will not retroactively alter an order that has already been accepted, except where permitted by law.

Applicable taxes and shipping charges will be displayed or calculated during checkout, as applicable.

Payments are processed through the payment methods made available at checkout. Your purchase may be subject to the terms and privacy practices of the relevant payment provider.

If a pricing or checkout error occurs, we will address it in accordance with applicable law.

Shipping & Delivery

We ship orders to locations supported by the shipping options available at checkout.

Shipping costs, available delivery methods, and estimated delivery times will be communicated during the ordering process where applicable.

Delivery estimates are not guaranteed unless expressly stated otherwise. Delays may occur because of carrier disruptions, weather, inventory issues, or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if you notice an error in your shipping details.

If an order arrives damaged, is missing, or has not arrived within the expected timeframe, please contact us so we can review the issue and determine the appropriate next steps.

Nothing in this section limits any rights you may have under applicable law.

Returns, Exchanges & Refunds

Our return, exchange, and refund rules will be described in our separate Return and Refund Policy, available on our Website.

Before purchasing, please review that policy for eligibility requirements, time limits, return instructions, and any applicable shipping costs.

If you receive a damaged, defective, or incorrect product, please contact us with your order number and a description of the issue. Photographs may help us assess the situation.

We will review requests in accordance with our published policies and applicable law. Nothing in these Terms excludes any refund, replacement, or other remedy required by law.

Candle Safety

Candles involve an open flame and must be used responsibly.

Always follow the safety instructions and warnings provided with the product.

General precautions include:

Never leave a burning candle unattended.
Keep burning candles away from children, pets, flammable materials, and drafts.
Place candles on a stable, heat-resistant surface.
Keep the wax pool free of debris and foreign objects.
Keep the wick trimmed in accordance with the product's instructions.
Discontinue use when the candle reaches the recommended end-of-life point or when the container may become unsafe.
Extinguish candles before leaving the room or going to sleep.

Follow any additional product-specific safety instructions provided with your candle.

If you have questions about the safe use of a particular product, please contact us before use.

Wholesale Orders

Hoboken Candle may offer products to retailers and other wholesale customers.

Wholesale pricing, minimum order quantities, payment terms, production lead times, shipping arrangements, cancellation rights, and other conditions may differ from those applicable to individual consumer purchases.

Any wholesale-specific terms agreed upon in a separate written quotation, invoice, purchase order, or wholesale agreement will apply to that transaction. Where terms conflict, the applicable written wholesale agreement will govern to the extent permitted by law.

Wholesale buyers are responsible for reviewing and confirming order quantities, product details, delivery arrangements, and payment terms before an order is finalized.

Nothing in this section creates an exclusive distribution relationship or grants a wholesale buyer permission to use our intellectual property beyond any express written authorization.

Intellectual Property

Unless otherwise indicated, the content on our Website, including text, product descriptions, photographs, graphics, logos, branding, and other materials, belongs to Hoboken Candle or is used with permission.

You may browse the Website and use its content for personal, noncommercial purposes.

You may not reproduce, distribute, modify, republish, sell, or commercially exploit our content without prior written permission, except where permitted by law.

Purchasing a product does not transfer ownership of our trademarks, branding, photographs, or other intellectual property.

Website Use

You agree not to use our Website:

For unlawful, fraudulent, or deceptive purposes.
To interfere with the Website's operation or security.
To attempt unauthorized access to our systems or accounts.
To transmit malicious software or harmful code.
To copy or extract Website content through unauthorized means.
To infringe the rights of Hoboken Candle or others.

We may restrict access to the Website where reasonably necessary to protect its security, comply with the law, or address misuse.

Limitation of Liability

To the extent permitted by applicable law, Hoboken Candle will not be liable for indirect, incidental, special, or consequential damages arising from the use of our Website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including any applicable rights or remedies relating to defective products, consumer protection, or personal injury.

Nothing in these Terms is intended to remove rights that consumers may have under applicable law.

Privacy & Third Party Services

Your use of our Website is also subject to our Privacy Policy, which explains how we collect, use, and disclose personal information.

Our Website may include links to third-party websites or services. We do not control those third parties and are not responsible for their independent content, terms, or privacy practices.

Please review our Privacy Policy and any applicable third-party terms before using those services.

Governing Law

These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-law principles, except where applicable law requires otherwise.

Any dispute will be handled in accordance with applicable law and any legally enforceable agreement between the parties.

Nothing in this section limits any mandatory consumer rights or protections that may apply to you.

Thank you for supporting Hoboken Candle. We appreciate your business and look forward to helping you find candles you love.